Release notes

With Link Maker, our goal is to constantly progress and improve our services through assessment and customer feedback. Through our releases we unveil new features, implement enhancements and fix any bugs that might be lurking. Below you will find our recent releases and developments.

Release 1.25.0

Release date: April 7th 2022

All users

  • Added the ability to delete your own sent messages/documents within an enquiry, practitioners can also delete any messages/documents sent by their team
  • Updated the URLs within email notifications in line with recent case management changes
  • Fixed an issue with the automatic inactive case deletion process

Practitioners involved in adoption:

  • Added a ‘Waiting profiles’ filter to the Cases page, filtering out profiles that are hidden with the following reasons ‘pursuing a match’, ‘considering current carers’, ‘plan being reconsidered’, and ‘on hold', to enable practitioners to see profiles that are still waiting for a match.
  • Corrected the copy in the ‘Ages’ section of the Usage report
  • When deleting a family profile and recording a match made on Link Maker, we have filtered the agencies shown in the dropdown appropriately
  • Fixed a bug preventing the child matches report from generating
  • Fixed a bug displaying disconnected practitioners as having enquiry handling permissions
  • Fixed a data issue on the adopter activity report where enquiries initiated by the family were not being included

Practitioners involved in commissioning

  • Removed outdated hover over text on the 'Universal placement request' option when creating a child profile

Release 1.24.0

Release date: March 9th 2022

All practitioners:

  • Added functionality allowing practitioners to create profiles for unborn children

Practitioners involved in adoption:

  • Added two new fields to the ‘Contact arrangements’ section of an adopter profile:
  1. ‘One off meeting’ field - allowing families to signify when they are open to a one off meeting with birth parents
  2. ‘Willing to discuss’ checkbox - allowing families to indicate that they are willing to discuss further contact options regardless of their stated contact preferences

  • Fixed a bug that allowed practitioners to message families within an enquiry where the family had not registered on Link Maker
  • Fixed an error with national access settings, where the hover over text was displaying incorrect settings


  • Added the last login date of users to the ‘Manage accounts’ page for managers

Adoption UK community users:

  • Fixed an error on the ‘Playdates’ listing page

All users:

  • Fixed an error in the homepage feed where events without address were displayed

Release 1.23.0

Release date: February 9th 2022

All users

  • Improved site performance and speed on the case activity record
  • Updated the ISO270001 security certificate
  • In line with accessibility standards, we have implemented correct heading structure on all external pages
  • The address field for events is no longer mandatory, this is to accommodate online events
  • Fixed inaccessible links on the external pages

Practitioners and adopters

  • Added a system task to anonymise further data on family user records after deletion, in line with GDPR guidelines
  • Fixed an error with the ‘Back to discussions’ button
  • Fixed an error thrown when deleting profiles
  • Fixed an error displaying inaccessible documents to families
  • Fixed an error preventing enquiries from being listed in order of last activity on the ‘Interest and discussions’ page
  • Fixed an error allowing users to send messages without recipients
  • Fixed an incorrect error message on the family ‘Personality’ profile form

Practitioners involved in adoption

  • Updated the family match reports, fixing some data and design issues and clarifying some statistics better within the report
  • Added single measure statistics for child gender to the usage and child matches reports
  • Fixed an error on the homepage and case activity feeds
  • Fixed an error preventing practitioners from completing incomplete profiles
  • Fixed an error preventing a system email being sent when interest is shown within a pre-enquiry message
  • Fixed an error when viewing family matching profiles

Release 1.22.0 - 1.22.9

Release date: February 3rd 2022

All users

  • Improved site performance and speed on the case activity record and user homepage
  • Added outgoing activity to the homepage feed
  • Fixed an error preventing outgoing activity appearing on the case activity feed
  • Fixed accessibility issues with field focus
  • Fixed an error causing videos not to play correctly
  • Fixed an issue with date formatting across the site

All practitioners

  • Fixed an error preventing a practitioner to access the case activity record
  • Fixed an error allowing the last remaining practitioner to unsubscribe from a discussion

Practitioners involved in adoption

  • Fixed an error when attempting to enter approval information
  • Fixed an error preventing an activity record from being generated when reducing availability from consortium to agency with a sibling group matching profile

Community users

  • Fixed an error for community adopters when accessing the ‘Matching’ menu

Release 1.21.2 - 1.21.4

Release date: December 3rd 2021

All users

  • Fixed error causing issues with document sharing
  • Fixed an error where users were unable to see their encrypted content which they should have had access to

Practitioners and adopters

  • Fixed an error when deleting a family matching profile 

Release 1.21.1

Release date: November 25th 2021

All practitioners

  • Fixed an error displaying case activity for organisation cases, not just assigned cases
  • Fixed an error where viewing a profile was causing the profile to enter the alerts queue
  • Fixed an error causing the hover over on ‘National access’ to display incorrect settings
  • Fixed an error causing multiple email alerts to be sent
  • Fixed an error causing the filters on the search pages to be hidden om mobile
  • Fixed an error causing the homepage to timeout for community moderators
  • Fixed an error causing the lat/long to be hidden for exclusion areas

Release 1.21.0

Release date: November 23rd 2021

All practitioners

We have made major updates to how you manage your cases, including:

  • Adding a list of your 10 most recently visited cases to the ‘Cases’ page. You can use this list to quickly switch between cases without having to go through the full case listing.
  • Moving the case actions to the top of the case management interface, allowing you to make case actions no matter which tab of a case you are viewing.
  • Adding the ability to review and manage which team members are assigned to each case, using the new ‘Assigned to’ section at the top of the case management interface
  • Adding a brand new ‘Activity record’ tab to each case. Here, you can see the history of all activity that has taken place for the given case, from profile creation to discussions. Please note that this page will only list activity taken place after the date this feature was released (23rd November 2021).
  • Adding the ability to add a ‘Case note’ to a case. These case notes can be assigned to team members who will be notified by email. Case notes can also be attached to any open enquiries for the case and will be seen by your organisation only.
  • Adding the ability to upload a ‘Case document’ to a case.
  • Consolidating all profiles into a single tab for practitioners who manage both adoption and commissioning cases.

For more information about the new case management interface, see our PDF and video guides by clicking the links below:

We have also made the following changes:

  • Removed the ‘Outgoing interest’ and ‘Incoming interest’ fields from the ‘Cases’ page to accommodate the cases sidebar
  • Removed the auto-link option for practitioners when verifying accounts, due to phasing out auto-linking
  • When recording a match made on Link Maker, we have appropriately filtered the list of organisations shown
  • Fixed a bug preventing print permissions for documents to be set as printing allowed
  • Fixed a bug causes the last activity date to appear incorrectly in certain situations

Practitioners and adopters

  • Fixed incorrect button labelling on the ‘Delete profile’ page
  • Fixed a bug causing incorrect formatting for ‘Ethnicity’ and ‘Religion’ fields on family matching profiles
  • Fixed a bug preventing community updates from being shown on the homepage feed
  • Fixed a bug preventing the favourite things entries from displaying on the profile. 

Community users

  • Fixed a bug preventing users from deleting community profiles

Release 1.17.1

Release date: January 25th 2021

All users

  • Improvements to site performance.
  • Fixed an issue for Android users where the hamburger menu was not always visible.
  • Fixed an issue where the horizontal data indicators on the adopters’ sufficiency chart was misaligned.


  • Made improvements to the ‘Interests & discussions’ page, separating the category sections into separate tabs.
  • Fixed an error caused by the link in the email confirmation received for a case connection to a social worker.
  • Fixed an error that occurred downloading profiles on confirmation of a match.
  • Fixed a bug affecting the display of the Personality section if the adopters had created a profile previously.

All practitioners

  • Made improvements to the ‘Interests & discussions’ page, separating the category sections into separate tabs.
  • Fixed a bug where the ‘profile review’ emails were being send to incorrect users.
  • Fixed a bug where users registering for community only access were showing a ‘stage of process’ of ‘In assessment’ for organisation verifiers.
  • Fixed an error that occurred downloading profiles on confirmation of a match.
  • Fixed an issue when generating data exports where it was unclear to the user that there was no data for the specified criteria.
  • Fixed a bug where users were unable to add documents to topics created in organisational portal/areas. 


Release date: December 8th 2020

Adoption practitioners

  • The ‘Available families’ report has been improved to remove confusion around the way contact levels were presented.

Release 1.16.13

Release date: October 15th 2020

All users

  • Improvements to site performance
  • Fixed a bug causing images to be lost on profile downloads
  • Fixed a bug caused when clicking the LA/Agency group name link in the breadcrumb
  • Fixed a bug allowing users to enter the same username and community name

All practitioners

  • Added functionality to upload videos to LA/Agency area forums
  • Added ability for practitioners to enter approval panel date for date within the past three weeks or in the future
  • Fixed a bug causing a warning banner to be hidden when expressing interest in a child profile on behalf of an excluded family
  • Fixed a bug causing the ‘Adopter activity report’ to be hidden from practitioners in a VAA
  • Fixed a bug causing cases to be hidden for practitioners after a family has deleted their profile
  • Fixed a bug relating to the sort order on the ‘Search adopters’ page

Adoption Register Wales

  • Added the ability for users from Welsh organisations to receive their alerts via SMS, with new options to manage their SMS and email alert settings