Link Maker allows local authorities and independent providers to work together within a single, ISO27001 certified environment. Sensitive data is encrypted, and shared with only those who require it, for only as long as it is needed.

Users are provided with the highest levels of assurance about how information is kept safe, an overview of which can be found below. On request we are able to provide evidence that our service provides robust technical, physical and procedural measures to prevent unauthorised access to sensitive information. For further information, or to report a suspected security incident, please contact us

We will not share user information with any third parties, other than to enable the functions of the Link Maker platform. See our privacy policy

During this difficult time, Link Maker expects its normal service to remain fully available. Staff are all home-working, which impacts little on our day-to-day operations. Our support staff remain available via the usual channels.

If you are involved in family-finding for children within a local authority or regional service, the new protective measures for Coronavirus may impact face-to-face activity, such as adopter visits or group meetings. It may be helpful to know how Link Maker can help maintain in-house family-finding communication while remote-working, as part of your existing licence or national register access. Please contact support if you require any assistance with the features of Link Maker 0800 368 8549.

To ensure your information remains private, SSL is used to encrypt all of our webpages between your device and our service. We regularly monitor activity on the service to identify suspicious or malicious behaviour.

Our service is hosted only in the UK in secure data centres. Controls include:

  • Data centre access is limited to only authorised personnel
  • Badges and biometric scanning for controlled data centre access
  • Security camera monitoring at all data centre locations
  • Access and video surveillance log retention
  • 24×7 onsite staff provides additional protection against unauthorised entry
  • Unmarked facilities to help maintain low profile
  • Physical security audited by independent firms annually
  • Network management performed by only authorised personnel